ACTIVBOARD USB DRIVER

If you continue without changing these settings, you consent to this. Follow the instructions displayed on the ActivBoard, clicking on the crosses with the ActivPen. Once installed, you will see the ActivManager icon appear in your toolbar or system tray, depending on your operating system. Ensure that all of the cables are correctly connected, including the USB cable that plugs into the upper left corner behind the ActivBoard. Everyone is welcome to follow this guide, but we advise against moving any equipment or working within critical components of your operating system unless you have experience and are comfortable doing so. For this reason, we process data we collect in accordance with EU General Data Protection Regulation and other applicable data protection laws.

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1st Generation ActivBoard

Select Calibrationthen Quick or Precision. If you have an older version of ActivDriver, please update it by downloading and installing the latest version.

If the issue persists please contact Promethean Technical Customer Support. For this reason, we process data we collect in accordance with EU General Data Protection Regulation and other applicable data protection laws.

ActivBoard Touch

If you continue without changing these settings, you consent to this. If you are a Linux user, please consult article for further information. If the ActivBoard is not listed, check whether you have a wallbox or any adaptors.

Promethean cannot support third party cabling, including USB extension cables or adaptors. Alternatively, take this computer to another known working ActivBoard to see if it works properly. Once installed, you will see the ActivManager icon appear in your toolbar or system tray, depending on your operating system.

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If the ActivBoard is detected by the computer but the ActivPen is not working, go to the Pens tab and ensure that the Mouse option is selected.

You can download the update from our Support site. If the ActivBoard is listed in the Hardware tab, it has been recognised by the computer and you will be able to use the ActivPen as normal. Your privacy is very important to us. Everyone is welcome to follow this guide, but we advise against moving any equipment or working within critical components of your operating system unless you have experience and are comfortable doing so.

If none of the devices in this section have an error status and you do not see a device named Promethean ActivBoard, please perform the following steps.

Click the ActivManager icon and select Control Panel. If there is an error status, manually update the ActivDriver following article You should also try all USB ports on your computer.

If you still need technical support, please contact us. On the Hardware tab, you can check the version of ActivDriver installed on your computer and compare to the latest version on our Support site. Ensure the latest version of ActivDriver is installed.

If actiivboard ActivPen is not interactive, try another working ActivPen. Close this window and click on your ActivManager icon in the system tray. Please consult article for more information.

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Disconnect any adaptors or extension cables from the ActivBoard and computer and connect only the cabling that came with your ActivBoard. Read our cookie policy. Follow the instructions adtivboard on the ActivBoard, clicking on the crosses with the ActivPen. Ensure that all of the cables are correctly connected, including the USB cable that plugs into the activboar left corner behind the ActivBoard.

If you see a red X on your ActivManager icon this indicates that the ActivBoard is not detected by the computer.

ActivDriver

If your ActivBoard is not detected by the computer, ensure your cables are actuvboard securely, check the ActivBoard is powered and try all available USB ports on your computer.

Reconnect the power supply and USB cable. Check the Device Manager again to see if the computer is detecting activbozrd ActivBoard. For more information, please see our Privacy Policy. If you have a Promethean ActivBoard System, power off your projector with the remote control and wait for the fans to stop before unplugging the power supply from the wall.

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